Returns & Exchanges

At Engage NZ, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in our collection. If your order isn't quite right, we are committed to making the exchange or refund process as smooth as possible.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Ensure the item is in its original, unused condition with all tags attached, and pack it securely in the original packaging to prevent damage during transit.

3

Ship to Engage NZ

Affix the provided return label or address the package to our Auckland warehouse and drop it off at any New Zealand Post location.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing